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General conditions of use

 

Article 1 - Definitions

Under these conditions, the following definitions apply:

Reflection time : the deadline during which the consumer can exercise his right of withdrawal;

Consumer : the natural person who does not act in the exercise of a profession or a company and who concludes a distance contract with the entrepreneur;

Day : calendar day;

Duration transaction : remote contract relating to a series of products and/or services whose obligation of delivery and/or purchase is spread over time;

Sustainable data support : Any way allowing the consumer or the contractor to store information which is personally sent to him so as to allow a future consultation and an unchanged reproduction of the stored information.

Right of withdrawal : the possibility for the consumer to terminate the distance contract within the reflection period;

Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;

Remote agreement : an agreement in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, exclusive use of one or more remote communication techniques is made until and including the conclusion of the agreement. ;

Remote communication technology : means that can be used to conclude an agreement, without the consumer and the contractor being together in the same room at the same time.

General Conditions : these general conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Company name: FuzhhhiShangshanqujinshanzhouxiaoliangfuzhuangchang

Company address:

No.1412 Route nan He, District of Chengguan Lanzhou Gansu

7,30000 Lanzhou, city of Lanzhou

Article 3 - Applicability

These general conditions apply to each entrepreneur's offer as well as each contract and remote order concluded between the entrepreneur and the consumer.

Before the conclusion of the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the conclusion of the distance contract, it will be indicated that the general conditions can be consulted with the entrepreneur and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded by electronic means, notwithstanding the previous paragraph and before the conclusion of the distance contract, the text of these general conditions can be made available to the consumer by way so that they can be read by the consumer. Be easily stored on a sustainable data medium. If this is not reasonably possible, before the conclusion of the distance contract, it will be indicated where the general conditions can be consulted electronically and that they will be sent free of charge or otherwise to the consumer's request.

In the event that, in addition to these general conditions, general conditions specific to a product or service also apply, the second and third paragraphs apply mutatis mutandis and in the event of contradictory general conditions, the consumer can always trust the applicable provision which is most favorable to him.

If one or more provisions of these general conditions are completely or partially null or canceled at any time, the rest of the contract and these general conditions will remain in force and the provision in question will be immediately replaced by mutual agreement. Consultation by a provision as close as possible to that of the original.

Situations that are not regulated in these general conditions must be appreciated "in the mind" of these General Conditions.

All uncertainties on the interpretation or content of one or more provisions of our general conditions must be interpreted "in the mind" of these general conditions.

Article 4 - The offer

If an offer has a limited validity period or is subject to conditions, this will be expressly indicated in the offer.

The offer is without obligation. The entrepreneur has the right to modify and adapt the offer.

The offer contains a complete and precise description of the products and/or services offered. The description is detailed enough to allow a good appreciation of the offer by the consumer. If the entrepreneur uses images, these constitute a faithful representation of the products and/or services offered. Obvious errors or errors in the offer do not engage the entrepreneur.

All the images and specifications of the offer are indicative and cannot give rise to compensation or the termination of the contract.

Product images are a faithful representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.

Each offer contains information as clear for the consumer, which rights and obligations associated with acceptance of the offer. This concerns in particular:

  • The price, excluding customs clearance costs and excluding VAT to import. These additional costs will be the responsibility of the customer. The postal and/or messaging service will use the special diet reserved for postal and messaging services with regard to imports. This regime applies if the goods are imported into the country of EU destination, which is also the case in this case. The postal and/or messaging service perceives VAT (accompanied or not of the customs of customs invoiced) to the recipient of goods;
  • any shipping costs;
  • The way in which the agreement will be concluded and what actions are necessary for this;
  • whether the right of withdrawal applies or not;
  • the method of payment, delivery and execution of the contract;
  • the period of acceptance of the offer or the deadline during which the entrepreneur guarantees the price;
  • The amount of the rate for remote communications if the technology use costs for remote communications are calculated on a different basis from the regular basic rate for the communication means used;
  • If the contract is archived after its conclusion, and if so, how it can be consulted by the consumer;
  • The way in which the consumer, before concluding the contract, can verify the data he provided within the framework of the contract and, if he wishes, restore them;
  • Any other language in which, in addition to the Dutchman, the contract can be concluded;
  • The conduct codes to which the entrepreneur has submitted and the way in which the consumer can consult these conduct codes electronically; And
  • The minimum duration of the remote contract in the case of a long -term transaction.

Optional: available sizes, colors, type of materials.

Article 5 - Agreement

The contract is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.

If the consumer has accepted the supply by electronic means, the entrepreneur will immediately confirm the receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance was not confirmed by the entrepreneur, the consumer can terminate the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and guarantee a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within the legal framework - to find out if the consumer is able to fulfill his payment obligations, as well as all the facts and important factors for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to conclude the contract, he has the right to refuse an order or a request by being motivated or to match the conditions special to the execution.

The entrepreneur will send to the consumer the following information with the product or service, in writing or so that they can be stored by the consumer in an accessible manner on a sustainable data medium:

  1. the visit to the entrepreneur agency where the consumer can contact a complaint;
  2. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear declaration concerning the exclusion of the right of withdrawal;
  3. Information on the guarantees and the existing after-sales service;
  4. the information included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;
  5. The conditions of termination of the contract if it has a duration of more than one year or is of an indefinite duration.

In the case of an operation of duration, the provision of the preceding paragraph only applies to the first delivery.

Any agreement is concluded under the condition suspensive of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the possibility of terminating the contract without giving reason within 14 days. This period of reflection begins the day after receipt of the product by the consumer or a representative designated beforehand by the consumer and announced to the entrepreneur.

During the reflection period, the consumer will handle the product and the packaging carefully. It will not unpack or use the product only to the extent necessary to assess whether it wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all the accessories provided and - if this is reasonably possible - in the condition and the original packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is required to inform the entrepreneur within 14 days of receiving the product. The consumer must make it known by means of a written/e-mail message. After the consumer said he wishes to exercise his right of withdrawal, the Customer must return the product within 14 days. The consumer must prove that the goods delivered have been returned in time, for example by means of proof of shipment.

If, after the expiration of the deadlines referred to in paragraphs 2 and 3, the customer did not indicate that he wishes to exercise his right of withdrawal or did not return the product to the entrepreneur, the purchase is a fact.

Article 7 - costs in the event of withdrawal

If the consumer exerts his right of withdrawal, the costs of returning the products will be the responsibility of the consumer.

If the consumer paid an amount, the entrepreneur will reimburse this amount as soon as possible, but at the latest within 14 days of cancellation. This is subject to the condition that the product has already been returned by the online retailer or that conclusive proof of the full return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the right of withdrawal of the consumer for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly indicated in the offer, at least in time before the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products:

  1. which were created by the entrepreneur in accordance with consumer specifications;
  2. which are clearly of a personal nature;
  3. which, by their nature, cannot be returned;
  4. who can spoil or age quickly;
  5. whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;
  6. for individual newspapers and magazines;
  7. For audio and video recordings and computer software that the consumer broke the seal.
  8. For hygienic products whose consumer has broken the seal.

The exclusion of the right of withdrawal is only possible for services:

  1. Regarding accommodation, transport, catering or leisure activities to be exercised on a certain date or for a certain period;
  2. whose delivery began with the express consent of the consumer before the expiration of the reflection period;
  3. Regarding betting and lotteries.

Article 9 - The price

During the validity period indicated in the offer, the prices of the products and/or services offered will not be increased, with the exception of price changes following the evolution of VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer variable prices or services, the prices of which are subject to financial market fluctuations and on which the entrepreneur has no influence. This responsibility in the face of fluctuations and the fact that the prices indicated are indicative prices are indicated in the offer.

Price increases within 3 months of the conclusion of the contract are only authorized if they result from regulations or legal provisions.

Price increases from 3 months after the conclusion of the contract are only authorized if the entrepreneur stipulated it and:

  1. These are the result of regulations or legal provisions; Or
  2. The consumer has the right to terminate the contract from the day when the price increase takes effect.

In accordance with article 5, paragraph 1, of the 1968 turnover tax law, the delivery location takes place in the country of departure of transport. In this case, this delivery takes place outside the EU. Then, the postal or messaging service will receive import VAT from the customer or customs clearance fees. No VAT will therefore be billed by the entrepreneur.

All prices are subject to printing and typographical errors. No responsibility is accepted for the consequences of printing and typographic errors. In the event of printing and typography errors, the entrepreneur is not required to deliver the product to the incorrect price.

Article 10 - Compliance and warranty

The entrepreneur guarantees that the products and/or services are in accordance with the contract, the specifications indicated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions in force on the date of the conclusion of the contract and/or to government regulations. . In the event of agreement, the entrepreneur also guarantees that the product is adapted to a use other than normal.

A guarantee provided by the contractor, the manufacturer or the importer does not affect the rights and legal complaints that the consumer can assert against the entrepreneur within the framework of the contract.

Any poorly delivered defect or product must be reported in writing to the entrepreneur within 14 days of delivery. The products must be returned to their original packaging and in new condition.

The contractor's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final adequacy of products at each individual consumer application, or advice on the use or application of products.

The guarantee does not apply if:

The consumer has repaired and/or modified the products delivered himself or had them repaired and/or modify by third parties;

The products delivered have been exposed to abnormal conditions or have been treated with negligence or are contrary to the instructions of the entrepreneur and/or on the packaging;

The defect results in all or part of the regulations that the Government has imposed or will impose on the nature or the quality of the materials used.

Article 11 - Delivery and execution

The entrepreneur will show the greatest care when receipt and execution of product orders.

The delivery location is the address that the consumer provided to the company.

Given what is indicated in article 4 of these general conditions, the company will execute orders accepted as soon as possible, but at the latest within 30 days, unless the consumer has accepted a longer delivery time. If the delivery is delayed or if an order cannot be executed or can only be executed partially, the consumer will be informed at the latest 30 days after placing the order. In this case, the consumer has the right to terminate the contract at no cost and is entitled to possible compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will reimburse the amount paid by the consumer as soon as possible, but at the latest within 14 days of dissolution.

If the delivery of a ordered product is impossible, the entrepreneur will endeavor to make available an article of replacement. At the latest during delivery, it will be indicated in a clear and understandable manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return are the responsibility of the entrepreneur.

The risk of damage and/or loss of products is the responsibility of the entrepreneur until the time of delivery to the consumer or to a representative designated beforehand and brought to the attention of the entrepreneur, unless expressly agreed.

Article 12 - Duration of operations: duration, cancellation and extension

Termination

The consumer may terminate a contract concluded for an indefinite period at any time and which extends to the regular delivery of products (including electricity) or services, taking into account the agreed termination rules and a notice period of a maximum. month.

The consumer may terminate a contract concluded for a fixed period and which extends to the regular delivery of products (including electricity) or services at any time until the end of the fixed period, taking into account the agreed termination rules and a notice period of at least one month maximum.

The consumer can terminate the contracts referred to in previous paragraphs:

Cancel at any time and not be limited to a cancellation at some point or in a certain period;

At least cancel in the same way that they were concluded by him;

Always solve with the same notice period as that agreed by the entrepreneur for himself.

Extension

An agreement concluded for a fixed period which extends to the regular delivery of products (including electricity) or services cannot be tacitly extended or renewed for a fixed period.

Notwithstanding the preceding paragraph, a contract concluded for a fixed period and which extends to the regular delivery of daily and weekly information and magazines may be tacitly extended for a fixed period of which can go up to three months, if the consumer refuses to accept this prolonged agreement may end the extension with a maximum notice of one month.

A contract concluded for a fixed period and which extends to the regular delivery of products or services can be tacitly extended for an indefinite period only if the consumer can terminate at any time with a notice of one month maximum and a notice period of at most three months if the agreement extends to regular delivery, but less than once a month, newspapers and daily magazines, information and weekly.

A limited contract for regular delivery of daily newspapers and magazines, information and weekly for launching purposes (test or launch subscription) is not tacitly pursued and ends automatically after the trial or launch period.

Duration

If a contract has a duration of more than one year, the consumer can terminate the contract at any time after a year with a maximum notice of one month, unless the reasonable nature and fairness are opposed to a termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the sums due by the consumer must be paid within 7 working days after the start of the reflection period referred to in article 6, paragraph 1. In the case of a service contract, this period begins to run after the consumer received confirmation of the agreement.

The consumer has the obligation to immediately report to the entrepreneur any inaccuracy in the payment data provided or declared.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to invoice the reasonable costs communicated to the consumer in advance.

To optimize the payment process, a partnership was concluded with: DG ECOM BV, located in Veenendaal (Netherlands). This means that all credit card payments are transferred to DG Ecom BV, which then transfers them to FuzhhiShicangshanqujinshanzhouxiaoliangfuzhuangchang. DG ECOM BV is therefore in no way responsible for defects resulting from the purchase.

Article 14 - Complaint procedure

Complaints concerning the execution of the contract must be submitted complete and clearly to the entrepreneur within 7 days of the discovery of the faults by the consumer.

Complaints addressed to the entrepreneur will receive an answer within 14 days from the date of receipt. If a complaint requires a longer predictable processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of the moment when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the procedure of settlement of disputes.

A complaint does not suspend the entrepreneur's obligations, unless otherwise written by the entrepreneur.

If a complaint is deemed justified by the entrepreneur, the latter will replace or repair free of charge, at his choice, the products delivered.

Article 15 - Disputes

The agreements between the entrepreneur and the consumer to which these general conditions are applied are exclusively governed by Dutch law. Even if the consumer lies abroad.

Article 16 - Césop

Due to the measures introduced and reinforced in 2024 concerning the "modification of the law on the turnover of 1968 (implementation of the law on the directive on payment service providers)" and therefore the implementation of the Central Information Information Information System (CESOP), payment service providers can record data in the CESOP European system.