Frequently Asked Questions
When can I expect to receive my order?
To keep our prices as low as possible for you, mueler-mode ships products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. Processing your order takes about 1 to 2 business days. The average delivery time in Spain, Italy, France, United States, United Kingdom, Ireland, Hungary, Poland, Slovakia, Czech Republic, Australia, New Zealand, Canada, Israel, Norway, Singapore, United Arab Emirates, Saudi Arabia, Chile, Romania, Greece, and Japan: 2 to 4 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected time. Unfortunately, orders can be delayed. Have you waited 3 days longer than the initial delivery time and still haven't received your order? Please send an email to: info@mueler-mode.com
What is the cost of delivery?
When you order from mueler-mode, you always benefit from free delivery.
How can I pay for my order?
mueler-mode always offers secure payments. We use the most popular payment service: credit card, Shop Pay, Blik, Apple Pay & Google Pay.
I am missing products, how is that possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, the products may not be delivered at the same time.
Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, it is possible that your order is damaged during delivery. As a customer, you obviously cannot do anything about it. In this case, please contact our customer service immediately by sending an email to info@mueler-mode.com It is necessary to take photos of the claim and attach them to the email.
You cannot return the product without providing us with photos. Unfortunately, we will then not be able to find an adequate solution for you. Our customer service will process your message as soon as possible and will look for the best possible solution with you.
This is the case if you bought the wrong product, if it does not suit you, or if you no longer want it.
Please first contact our customer service (info@mueler-mode.com). We will see what the best solution is for you. In case of failure, you will only pay the shipping costs to return the product to us.
Do you have any other questions? Contact our customer service (info@mueler-mode.com)